The Lobby (fromthelobby.com) – a new shopping concierge service that brings up-and-coming fashion brands (think Cuyana, Amour Vert and GREATS) to customers at their offices to try on before they buy – is looking to hire an Operations & Logistics Coordinator.

Job overview:

Our early-stage, fashion startup is looking for a retail-savvy team player to fill the position of Operations Specialist. The successful candidate will be expected to be fully trained in all warehouse operations and support any/all areas of the warehouse as needed. This role can be full or part-time and we have flexible working hours that can work around your school schedule!

You’ll be responsible for intake, packaging, and delivery prep of our daily orders, including conducting deliveries in the San Francisco area while ensuring high quality standards are met each and every time. Additionally, you'll assist in inventory and other areas of daily production as needed. A strong attention to detail is a must as you will be the last person to confirm that we are sending out something truly special, with no detail left undone.

Responsibilities and duties:

  • Support our daily SF warehouse operations, including:
    • intake & return of daily/weekly shipments to/from brand partners and our other hub locations around the country
    • inventorying/organization of individual warehouse items
    • preparation of daily customer orders including picking & packing
    • driving to delivery/pick-up customer orders, as needed
    • keeping the space clean, stocked and organized to maximize efficiency
  • Responsible for the success of our in-house operations software:
    • keeping all of our data accurate
    • maintaining a thorough understanding of our operations/customer ordering dashboard
  • Oversee reporting and metrics for our customer, product and brand data:
    • support in the preparation of detailed reports on inventory operations, stock levels, and adjustments
  • Recruit and train new hourly employees (as needed)

What we expect:

We are an early-stage startup with limited resources so your day-to-day will vary based on where the biggest needs are. Our team is no nonsense and hustling each day; not a great fit if you prefer 8 hours at a desk. You’ll be working in a warehouse and will be on your feet much of the day. In addition, the role will support a variety of ad hoc projects and tasks to support our team from office admin, events support and brand/product/customer research.

About you:

You are hungry for a challenge, willing to roll up your sleeves and do the wide array of tasks that will be thrown your way. You are incredibly organized and almost OCD about data and following processes. You’re excited to be a part of a growing company and are flexible and understanding of the start-up life. Specifically, we’d love you to be:

  • Experienced in warehouse operations: You have worked in a warehouse before and not only understand their complexity but have examples to pull from when making decisions and working with others to ensure process and organization are maintained
  • Detail-oriented: Way beyond crossing t’s and dotting i's, you are painfully detailed in your work ensuring that each piece is always executed with high quality
  • Process-focused: Designing it, following it, teaching it, managing it
  • Are comfortable driving in SF: it is easy for you to jump behind the wheel and drive/park around the city, even on its busiest of days
  • Dependable: During this critical stage of growth, we need you to do what you say you’ll do, when you said you’d do it, and be there for the team 100%!

Requirements:

  • 1-3 years work experience, especially in warehouse or inventory operations
  • Bachelor’s Degree or equivalent experience
  • Age 21 or older
  • Ability to lift 25-50 lbs
  • Physically able to drive a delivery van and/or conduct courier deliveries throughout the city and peninsula as needed
  • Must communicate fluently in English
  • Have valid registration, insurance & license with at least one year driving experience.
  • Pass a DMV & background check

More About Us:

Our members-only service removes all the hassles of traditional shopping, so customers don’t have to deal with annoying return forms, printing shipping labels or going to the post office — and can discover and try new brands and products without any anxiety or stress.

We currently deliver to top companies in SF (from Google and Salesforce to Airbnb and Pinterest), and we are slated to launch three more cities over the next year. Although we are a small team, we’re growing fast, and have been featured in Forbes and raised money from First Round Capital, SV Angel and other top e-commerce investors (including early investors in Pinterest, Refinery29, Cuyana and The RealReal).

The Lobby is an equal opportunity employer and we value diversity. All employment is decided on the basis of qualifications, merit and business need.